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RENTAL POLICIES

Customer Responsibility:
All customers are required to have a current Virginia Drivers license on hand at the time of rental. Rented equipment is the responsibility of the customer until it is returned and accepted by an employee of Rental Works. In the case that the equipment is lost or damaged in any way, the customer will be charged the full replacement or repair cost in addition to the rental cost.

Payment:
All rentals must be paid for in advance. Payment may be made by credit card or check. If a customer wishes to pay by cash, a separate security deposit will be required.

Delivery:
Delivery service is available. Rates vary according to size of equipment and delivery distance. Please contact the store for specific delivery charges.

Fuel Charge:
All equipment that has gasoline or diesel engines will be sent out full of fuel. A fuel service charge will be added at the end of the rental period for any item that is not returned full.

Cleaning Charge:
A cleaning fee will be charged if equipment is not returned cleaned.

Rate Periods for Tools and Equipment
Please be aware that we charge for all time out with the equipment, not for time used.

Half Day Rate:
This rate is a 4-hour rate. This rate is also the overnight rate. For the overnight rate, equipment can be picked up no more than one hour before closing, and must be returned no later than one hour after opening the following business day. If equipment is returned late, the normal rental rate will apply.

Day Rate:
Usage is based on the equipment being used on a standard 8 hour per day shift. Double shift of 8-16hours per day will be charged 1.5 times daily rate. Triple shift of 16-24 hours per day will be charged 2 time daily rate.

Month:
A month is equal to 28 days, and usage is based upon shifts described above.

Damage Waiver:
A 14% optional damage waiver is available on all rentals.
Damage waiver is a “Customer Protection Plan” that covers accidental or incidental damage to the equipment while it is being used under normal circumstances. It does not cover loss or theft, nor damage due to negligence. Cash deposit is required when damage waiver is declined.

Business Hours: Mon Sat 7:30 5:30
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Copyright 2009 Rental Works, Inc. Brandermill Location: 804-744-0408 West End Location: 804-288-0018 CONTACT US
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